10-YEAR WARRANTY
In 2019, Le Creuset has increased the Stoneware warranty from 5 years to 10 years.
This is a reflection of the confidence we have in our product performance and the company's commitment to producing quality stoneware.
WHAT DOES THIS WARRANTY COVER?
The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
Defective stoneware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the original product is no longer in production. Replacement with the same color cannot be guaranteed.
WHAT DOES THIS WARRANTY NOT COVER?
Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
Scratches, stains, discoloration, corrosion or damage from overheating to the interior or exterior of the pan.
Consequential damage is expressly excluded from this warranty.
WHO IS COVERED BY THIS WARRANTY?
The warranty begins on the date of purchase by the original owner, whether a self-purchase or received as a gift.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, consumers should call the Le Creuset helpline at 1-877-CREUSET (273-8738) to obtain a Returns Merchandise Authorization (RMA) number prior to mailing their cookware to us.
Once an authorization number is received, the product should be mailed to the address below. We recommend using a traceable means to return the product as Le Creuset of America, Inc., is not responsible for damages or lost or stolen merchandise. A return address and a brief note explaining the defect should also be included. Turnaround time on returns is typically two to four weeks after receipt of an item.
Returns Department
Le Creuset of America
114 Bob Gifford Blvd.
Early Branch, SC 29916